How Will I Be Informed About Changes Regarding This Privacy Policy?

This Privacy Policy forms part of your legal agreement with Ace Handyman Services, its subsidiaries, and affiliates (collectively, “Ace”, “we”, “our”, or “us”) under Terms of Use, available at www.acehandymanservices.com/resources/terms-and-conditions. Ace franchises may also be authorized to use your personal information in the manner described in this Privacy Policy. Please note: Ace franchises independently may have their own data collection and use practices that are not governed by this Privacy Policy. By downloading, installing, accessing, or using any of the Services (as defined below) or by submitting personal information to us in a manner governed by this Privacy Policy, you agree to the terms of this Privacy Policy, as amended from time to time.

Our Services may contain links to other websites, applications or services operated by others. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other websites, applications, or services, including websites, applications or services operated by Ace franchises, most of which are locally owned and independently operated, although some may be owned by Ace affiliates.

What Does the Privacy Policy Include?

Services are defined as:

1. Online Services: These include certain online services provided by Canbox that link to this Privacy Policy or on which this Privacy Policy is displayed. It also covers the content, features, and software available through these online platforms, including online communications conducted in connection with the Online Services.
2. Offline Services: These encompass certain offline services, such as communications through our Customer Care Department that relate to the Online Services, but take place offline.

By using the Online Services, you agree to the Terms of Use available at https://canbox.xyz/terms-conditions, which are incorporated into this Privacy Policy by reference.

What Type of Personal Information Do We Collect and How Do We Collect It?

We may collect personal information to deliver the Services you request, to help improve your experience, to support our business functions, and in a variety of ways when you interact with Canbox franchisees and Services.

What Personal Information Do We Collect?

We may collect the following categories of personal information. Not all categories may be collected about every individual. British Columbia residents, please see the information we collect about you, below in Categories of personal information collected and disclosed.

• Personal identifiers, such as name, address, email, telephone number, and email address.
• Device information, online identifiers, and related information, such as operating system information, type of device, and screen size.
• Internet, application, and network activity, such as browsing history, clickstream data, search history, and information regarding interactions with a website, application, or advertisement, including other usage data related to your use of any of our Services or other online services, cookies, and IP addresses.
• Commercial Information such as financial information, credit and debit card numbers (stored with our payment processor) and records of personal property, services purchased, obtained, or considered, or other purchasing or use histories or tendencies.
• Customer Records such as purchase history information, such as services you have bought.
• Location information, such as address and general geolocation information.
• Audio, visual, and other sensory information, such as audio and video recordings.
• Individual preferences and characteristics, such as inferences related to shopping patterns and behaviors.

How Do We Collect Personal Information?

We collect personal information from you or about you in a variety of ways, including: directly from you; from advertising networks, internet service providers, data analytics providers, marketing vendors; from your device and other technologies; from Canbox franchisees, government entities, operating systems and platforms, social networks, data brokers, and other external third-party sources.

You actively share personal information with us in various ways when you utilize the Services. For example, you may share personal information when you:

• Make payments and purchases: When you make a purchase or other transaction with us through the Services, we and/or our payment processor, as applicable, collect purchase and payment information in order to process your payment, such as your credit card number and applicable billing address. We also maintain records about your past purchases.
• Communicate and interact with us or our Services: When you email, call, chat, or otherwise communicate with us and with members of our team, we collect and maintain a record of your contact details, communications, and our responses. We also maintain records of communications and information that you post in chat sessions, forums, and in other areas of the Services, as well as on our social media channels when you post a rating, review, or other user-generated content on one of our websites or mobile services, participate in a promotion or survey, or use features of our websites and mobile services that may ask you to grant us access to the camera or microphone on your computer or mobile device (such as uploading photos scanning bar codes) and other personal information you provide to us related to any customer support requests.
• Participate in events and make other requests: We also collect personal information related to your participation in our events as well as other requests that you submit to us related to our Services. For example, if you register for or attend an event that we host or sponsor, we may collect personal information related to your registration for and participation in such event. When you fill out a ‘Contact Us’ form, sign up for our mailing lists, or otherwise request information from us, we collect and maintain records of your requests.
• Passively provide via your technical interactions: We may collect technical information when you use the Services. This may include information such as Internet Protocol (IP) address, the type of mobile device you use, your device operating system and browser type, unique identifiers, the address of referring websites, the path you take through our websites, and other information about your visit to our websites.
• Use your device camera and microphone: Some of the features of the Services may require access to the camera or microphone of your computer or mobile device. You must give your permission before we access your device’s camera or microphone, and you can adjust the settings of your device at any time to control access to your camera or microphone.
• Cookies and Other Technologies: Like many online services, we may collect and store certain personal information automatically whenever you interact with our Services. For example, we may collect your IP address, browser and device information, including operating system, application software, and reference site domain name when you access or use the Services. We also use personal information to derive aggregated information regarding customer traffic patterns and usage. We may use this information in combination with other information we have about you, including personal information.

Canbox uses cookies, which are small data files created by a web server and stored by your browser. We also use pixel tags, which are tiny graphic images, also known as web beacons, action tags, or transparent GIF files. Cookies and pixel tags permit the Services to function properly. Sharing through cookies may be deemed a sale or sharing under some Privacy Laws. To opt-out, please see Notice of Right to Opt-Out of Selling or Sharing and the further information provided below.

If you do not want cookies to be dropped on your device, you can adjust the setting of your Internet browser to reject the setting of all or some cookies and to alert you when a cookie is placed on your device. For further information about how to do so, please refer to your browser ‘help’, ‘tool’, or ‘edit’ section or see www.allaboutcookies.org. Click here to manage cookie settings. Please note: If you select “Necessary Cookies Only”, cookies classified as “Strictly Necessary” will still be operational on the site, as they are necessary for the site to function correctly and provide you the Services.

If you want to remove previously stored cookies, you can manually delete the cookies at any time. However, this will not prevent Canbox websites from placing further cookies on your device unless and until you adjust your Internet browser setting as described above.

• Analytics: Canbox may also use cookies and other technologies to implement analytics tools, including, but not limited to, Google Analytics, that help us understand how the Services are performing, how you engage with the Services, and how you interact with our advertisements and communications. The information we collect using Google Analytics, which may be shared with Google, doesn’t include names or contact information, but may include IP addresses and activity on the Services. You can opt-out of having your site activity available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (gtag.js, analytics.js) that is running on websites from sharing information with Google Analytics about visit activity. Using the Google Analytics opt-out browser add-on will not prevent Canbox from using other tools to measure site analytics. It does not prevent data from being sent to the website itself or in other ways to web analytics.
• Session Recording: We may use session recording software to better understand our users’ needs and to optimize the Services and experience.
• Interest-Based Advertising: We and our advertising vendors may use online technologies, including cookies and pixel tags, to collect personal information about your online activities over time and across third-party websites and platforms. These technologies enable us or our vendors, including Google, to recognize a unique cookie or pixel tag placed by us or our vendors when you accessed the Services or by an entity when you visited a non-affiliated website or platform. This personal information is used to manage advertising effectiveness and provide you with online advertisements, including advertisements on unaffiliated websites and platforms, more likely to be of interest to you. These technologies also allow us to learn which advertisements bring users to our Services and to manage affiliate advertising. To learn more about interest-based advertising (often referred to as online behavioral advertising or targeted advertising) and how to manage your preferences for interest-based ads from participating companies, please visit the following third-party websites:

To opt out of receiving interest-based advertisements from members of the Digital Advertising Alliance (DAA), please visit www.aboutads.info/choices and youradchoices.com/appchoices. Please note that these opt-out mechanisms are browser and device specific. If you wish to opt out of interest-based advertising across all browsers and devices, you need to make your choices in each browser and device you use. Please consult your device’s user guide for more information on managing interest-based advertisements in a mobile environment. Please be aware that if you opt out of receiving interest-based advertising, you will still be served with advertisements, but they will no longer be targeted to your interests.

Canbox Franchises

Please note that most Canbox franchises are locally owned and independently operated, although some franchises are owned by Canbox affiliates. We may collect personal information from Canbox franchises, particularly when we collaborate in providing the Services to you. We also may collect personal information from Canbox franchisees in order to provide local offers and promotions that might interest you. These Canbox franchises may also be authorized to use your personal information in the manner described in this Policy. Please note: Canbox franchises independently may have their own data collection and use practices that are not governed by this Policy.

Personal Information We Collect from External Third-Party Sources

We may receive personal information about you from other sources to help us correct or supplement our records, improve the quality or personalization of the Services and marketing to you, and prevent or detect fraud. Third parties may collect user data directly from you for their own use and subject to their own privacy policies.

Social Networks
When you upload or share a photo, submit a request, submit information, or post other digital content via social media interactions on third-party websites like Facebook, Instagram, Pinterest, or Twitter, that data may be collected by Canbox in connection with the Services. Please be advised that user-generated content and other information you post or share with these platforms and networks, and any information gathered by the platforms and networks, will be governed by the privacy policy and terms of use of the applicable platform or network and not by this Privacy Policy. Please remember that any personal information you disclose in this manner will be publicly available. We encourage you to read the privacy policy and terms of use posted on each and every website, application, platform, network, or service that you access or use.
We may also collect personal information about you from social media platforms and networks if you post content publicly or to our social media account (e.g., by using a hashtag) or if you post content to third-party social media hosts such as Facebook, Twitter, Pinterest, YouTube, and Instagram.

Social Media Widgets
Our website may include social media features, such as Instagram, Facebook, Twitter, Pinterest, and YouTube widgets. These features may collect electronic and other internet activity information, such as your IP address and which page you are visiting on our website or mobile application. These widgets may set a cookie or utilize other tracking technologies to accomplish this. Social media features and widgets are hosted by a third party, and your interactions with those features are governed by the privacy policies of the companies that provide them. Such sharing through cookies may be deemed a sale or sharing under some Privacy Laws, like the CCPA. British Columbia residents can opt out of the selling or sharing below, see Notice of the Right to Opt-Out of Selling and Sharing. To learn about the types of cookies we use, please see Cookies and Other Technologies.

Marketing Vendors
We may collect personal information from our marketing vendors about your preferences, interests, and trends in order to enhance your experience with our Services.

How Personal Information Is Used for Business Purposes

Purposes of Collection and Processing

We use your personal information to provide you the Services, such as fulfilling your requests for services or helping us personalize our Services and market to you. We also may use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions. Some examples may include:

• Providing services and support: To provide and operate our Services, to fulfill your requests for Services and provide customer service, communicate with you about your use of the Services, provide troubleshooting and technical support, debugging to identify and repair errors that impair existing intended functionality, respond to your inquiries, process your payments, communicate with you, and for similar service and support purposes.
• Responding to inquiries: To respond to your questions, and consider your requests.
• Analytics and improvement: To better understand how users access and use the Services and our other offerings, to conduct auditing and monitoring of transactions and engagement, and for other research and analytical purposes, such as to evaluate and improve our Services and business operations, to develop Services and features, and for internal quality control and training purposes.
• Customization and personalization: To tailor content we may send or display on the Services, including to offer location customization and personalized help and instructions, and to otherwise personalize your experiences.
• Marketing and advertising: For marketing and advertising purposes. For example, to send you information about our Services, such as offers, promotions, newsletters, and other marketing content, including about third-party products and services we think may interest you, as well as any other information that you sign up to receive. We also may use certain personal information we collect to manage, measure, and improve our advertising campaigns so that we can better reach people with relevant content.
• Planning and managing events: For event planning and management, including registration, attendance, connecting you with other event attendees, and contacting you about relevant events and Services.
• Research and surveys: To administer surveys and questionnaires, such as for market research or member satisfaction purposes.
• Safety, quality, and improvement: To undertake activities to verify or maintain the quality or safety and to improve, upgrade, or enhance the Services owned or controlled by us.
• Security and protection of rights: To protect you and others, the Services, and our business operations; to help ensure security and integrity and prevent and detect fraud, unauthorized activities and access, and other misuse; where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety or legal rights of any person or third party, or violations of our Terms and Use, available at www.canbox.xyz/terms-conditions, our contract, if any, with you, or this Privacy Policy.
• Legal proceedings and obligations: To comply with the law and our legal obligations and to handle legal processes and related to legal proceedings.
• General business and operational support: To conduct business analysis, such as analytics, projections, or identifying areas for operational improvement and to consider and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions, and related to the administration of our general business, accounting, auditing, compliance, recordkeeping, and legal functions.
• Other notified purposes: For other lawful purposes that you reasonably expect, are permitted under applicable law and regulation, or that we may notify you of from time to time.

Canbox may combine personal information, collected online and offline, including personal information from third-party sources as described below. Canbox also may transfer or share your personal information within our corporate family of companies and Canbox franchises for these purposes, as permitted by law.

With Whom Do We Share Your Personal Information Outside of Canbox?

We may share your personal information in the following circumstances:

• Canbox Affiliates: Canbox may transfer personal information to its subsidiaries and corporate affiliates, including future subsidiaries and affiliates.
• Canbox Franchises: Canbox may share personal information with Canbox franchises to facilitate the Services, assist in resolving disputes or customer service issues, and enable Canbox franchises to conduct their own marketing activities. Please note that most Canbox franchises are locally owned and independently operated, although some franchises are owned by Canbox affiliates. Additionally, Canbox franchises independently may have their own data collection and use practices that are not governed by this Policy.
• Service Providers: We engage service providers to perform services in connection with the operation of our business, including operation of Services.
• Social Media and Advertising Platforms: We may use social media and advertising platforms, such as Facebook® and Google, to serve advertisements to you or to third parties that the platform determines are similar to you. In order to offer these ads, we may share your personal information, such as email addresses or phone numbers, in hashed or unhashed format, with the platform provider, which can match this information to a particular platform user.
• Marketing: We may make your personal information, together with information regarding your preferences, activity, purchases, and demographics, available to affiliates and Canbox franchises for purposes of conducting marketing activities on behalf of Canbox, the affiliates, Canbox franchises, and/or any other service providers.
• Personal Information We Share with External Parties: To deliver information about Services that may be of interest to you, we may share personal information with other companies, such as publishers, advertisers, measurement analytics providers, and the third parties listed below in Categories of Third Parties with Whom We Share, Sell, or Collect Information From. For example, we may share device-related data (such as unique identifier, type of device, IP address, cookies, and other information associated with your browsing and app usage) and individual preferences and characteristics (such as insights and inferences related to shopping patterns and behaviors).
• Deidentified and Aggregated Personal Information: Canbox continually strives to make customer experiences more relevant and with less friction and may offer related services and insights to its suppliers and others. As a result, Canbox may share with others insights that combine aggregated information from many customers in ways that do not directly identify you. For example, Canbox may combine aggregated customer shopping history with other information to deliver generalized insights to Canbox’s suppliers and other third parties.
• Legal Requirements and Protection of Our Company and Others: We may share your personal information in other special circumstances, which include situations when sharing is permitted by law, or we believe sharing will help to protect the safety, property, or rights of Canbox, our customers, our associates, or other persons. Examples may include: Protecting the health or safety of customers; Responding to incidents or crimes committed on Canbox property; Identifying and preventing fraud or financial risk; Responding to a search warrant or other valid legal inquiry; Responding to an investigative body and other similar activities.

We may also disclose personal information to enforce this Privacy Policy and the Terms of Use, available at www.canbox.xyz/terms-conditions, to troubleshoot problems, and resolve disputes (including, without limitation, in connection with litigation or arbitration of any dispute between you and Canbox or to assist us in the collection of amounts owed by you to us).

• Sale, Transfer, or Reorganization of Business: We reserve the right to transfer your personal information in connection with the sale or transfer of all or a portion of the business or assets of Canbox or Canbox affiliates to an entity in the event of a corporate transaction.
• When You Authorize Us: In addition to the foregoing circumstances, we may share your personal information when you authorize us to do so.

SMS/MMS Mobile Messaging

Canbox offers a mobile text messaging program in connection with the Services. For more information about this offering, please see our SMS Communication Privacy Policy.

What Steps Are Taken to Keep Personal Information Secure?

We use various security measures to protect personal information that we collect. However, we cannot guarantee that your personal information will be secure from disclosure or misuse, either by accident or by unauthorized access or use.

How Can I Access, Correct and Update Personal Information?

If you need to update or correct certain personal information, please contact your local Canbox office that completed work for you. You can also update certain personal information by contacting our Customer Care department by phone at +1 778-801-5013.

Can I Indicate Whether or Not I Want to Receive Promotional Communications?

If you indicate you would like to stop receiving promotional emails, you may still receive emails relating to services purchased and program updates.

You also will have an opportunity to indicate your preferences by clicking on an “unsubscribe” hyperlink contained in promotional emails we send you or following the “unsubscribe” instructions in a notification or other message type. Even if you unsubscribe from our emails, you may continue to receive promotional emails from Canbox franchisees. To unsubscribe from promotional email communications from a Canbox franchisee, please follow the instructions for unsubscribing in the franchisee’s email.

We use an opt-in standard for text messages. Opt-in means we will only conduct the activity with your affirmative consent.

What Happens When I Link to or From Another Web Site or Use Social Media or Review Features?

Other Canbox websites, applications, and digital services may be governed by different privacy policies. Please read the privacy policy posted on each Canbox website, application, or other digital service that you visit to understand the information collection, use, and sharing practices that apply.

Our Services may contain links to other websites, applications, or services operated by others. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other websites, applications, or services, including websites, applications, or services operated by Canbox franchises, most of which are locally owned and independently operated, although some may be owned by Canbox affiliates.

If you have accessed our Services through a link from some of our advertising or marketing partners, our Services may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed web pages is collected by us, and our use of this information is governed by this Privacy Policy.

Our Services offer you the ability to interact with social media platforms, such as Facebook®, Twitter®, and Instagram®. Please be advised that reviews, user-generated content, and other information you post or share with these platforms and networks, and any information gathered by the platforms and networks, will be governed by the Privacy Policy and terms of use of the applicable platform or network and not by this Privacy Policy. Please remember that any information you disclose in this manner will be publicly available.

We encourage you to read the Privacy Policy and terms of use posted on each and every website, application, platform, network, or service that you access or use.

What About Contests and Sweepstakes?

When we run a contest or sweepstakes through our Services, it will be accompanied by a set of rules. If our use of your personal information gathered in connection with the contest or sweepstakes entry process is different from the terms of this Privacy Policy, the rules for such contest/sweepstakes will specify how that information will be used. If you win a contest or sweepstakes, additional provisions regarding the use of your personal information may be included in required winner’s affidavits and releases.

Is Personal Information Collected from Children?

The Services are intended for adults. We do not sell any items ordered through our Services directly to anyone who we know to be under the age of 18, including children under the age of 16. If you are under the age of 18, you should not use our Services to submit requests for Services. In addition, we do not collect online any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use our Services only with the involvement of a parent or guardian and should not submit any personal information of any kind to us.

British Columbia minors (under 18 years of age) may in certain circumstances request and obtain removal of content or information they posted to the Services. If you are a British Columbia minor, you may make a removal request by contacting us toll-free by phone at +1 778-801-5013.

Additional Information for British Columbia Residents

The following Notice At Collection provides information for British Columbia residents, as required under British Columbia privacy laws. British Columbia privacy laws require that we provide British Columbia residents information about how we use their personal information, whether collected online or offline, and this portion of our Privacy Policy is intended to satisfy that requirement.

Under British Columbia privacy laws, “personal information” is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular British Columbia resident or household. Please note that this definition of personal information applies to only this section of our Privacy Policy.

British Columbia Residents’ Rights

British Columbia law grants British Columbia residents certain rights and imposes restrictions on particular business practices as set forth below.

Notice of Right to Opt-Out of Selling or Sharing: British Columbia residents have the right to opt-out of our sale or sharing of their personal information. Opt-out rights can be exercised on our Your Privacy Choices webform on www.Canbox.xyz, by calling the Care Center at +1 778-801-5013. British Columbia’s definition of sale is broad and encompasses many types of data transfers.

Global Privacy Controls/Opt-Out Preference Signal: You can configure certain browsers and other technologies to send opt-out preference signals to a website notifying the website of your express action to stop the sale or sharing of your personal information. For more information, please see globalprivacycontrols.org. At this time, this signal only applies to the browser and device you are searching from and only includes the online sale of your personal information.

To request the opt-out of the offline sale of personal information, please visit our Your Privacy Choices webform at www.Canbox.xyz, or call the Care Center at +1 778-801-5013.

Notice of Right to Limit: We do not collect, use or disclose Sensitive Personal Information about consumers beyond the purposes authorized by British Columbia privacy laws.

Notice at Collection: We are required to notify British Columbia residents, at or before the point of collection of their personal information, the categories of personal information collected and the purposes for which such personal information is used.

Data Retention

We endeavor not to collect more data than necessary to fulfill our business needs.

Categories of Personal Information Collected and Disclosed

Generally, we may collect the following categories of personal information (as set forth in British Columbia privacy laws) about British Columbia residents that we collect and have collected in the prior twelve (12) months, as well as the categories of third parties to whom we may disclose this personal information for a business or commercial purpose. In some cases (such as where required by law), we may ask for consent or give you certain choices prior to collecting or using certain personal information. British Columbia’s definition of sale is broad and encompasses many types of data transfers.

Categories	Description	Third Party Disclosures for Business or Commercial Purposes
Identifiers (Name, contact info and other identifiers)	Such as a real name, alias, postal address, unique personal identifier, online identifiers, Internet Protocol address, email address, and similar identifiers.	advisors and agents affiliates and subsidiaries regulators, government entities and law enforcement internet service providers operating systems and platforms advertising networks data analytics providers social networks data brokers Canbox franchises others as required by law
Categories of Personal Information Described in Protection Act (PIPA) (Act, RSBC 1996, c 373).	Records containing Personal Information, such as name, signature, photo, contact information, education, financial or payment information.	advisors and agents affiliates and subsidiaries regulators, government entities and law enforcement internet service providers operating systems and platforms advertising networks data analytics providers social networks data brokers Canbox franchises others as required by law
Commercial Information	Including records of services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	advisors and agents affiliates and subsidiaries regulators, government entities and law enforcement internet service providers operating systems and platforms advertising networks data analytics providers social networks data brokers Canbox franchises others as required by law
Internet or Other Electronic Network Activity Information	Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with an internet website or application, as well as physical and network access logs and other network activity information related to your use of any Canbox device, network or other information resource.	advisors and agents affiliates and subsidiaries regulators, government entities and law enforcement internet service providers operating systems and platforms advertising networks data analytics providers social networks data brokers others as required by law
Geolocation Data	General location information about a particular individual, vehicle or device.	affiliates and subsidiaries regulators, government entities and law enforcement internet service providers operating systems and platforms advertising networks data analytics providers social networks data brokers Canbox franchises others as required by law
Audio, Electronic, Visual, Thermal, or Similar Information.	Audio, electronic, visual, or similar information, such as CCTV/camera/video footage, photographs, call recordings, and other audio recordings (e.g., recorded webinars).	advisors and agents affiliates and subsidiaries regulators, government entities and law enforcement internet service providers operating systems and platforms data analytics providers others as required by law
Inferences	Such as inferences drawn from any of the information identified above to create a profile about an individual regarding her or his preferences, characteristics, predispositions, behaviors, and personality tests and profiles reflecting skill and aptitude.	affiliates and subsidiaries regulators, government entities and law enforcement internet service providers operating systems and platforms advertising networks data analytics providers social networks data brokers Canbox franchises others as required by law

 

Categories of Third Parties with Whom We Share, Sell, or Collect Information From

In general, we may collect the personal information identified in the table above from the following categories of sources:

• advisors and agents
• affiliates and subsidiaries
• regulators, government entities and law enforcement
• internet service providers
• operating systems and platforms
• advertising networks
• data analytics providers
• social networks
• data brokers
• Canbox franchises
• And others, as required by law.

Verifiable Privacy Requests

Residents of British Columbia have the following rights regarding their personal information:

• Right of Deletion: Residents have the right to request deletion of their personal information that we have collected about them, subject to certain exemptions, and to have such personal information deleted, except where necessary for exempt purposes.
• Right to Know – Right to a Copy: Residents have the right to request a copy of the specific pieces of personal information that we have collected about them in the prior 12 months and to have this delivered, free of charge, either (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily usable format that allows the individual to transmit this information to another entity without hindrance.
• Right to Know – Right to Information: Residents have the right to request that we provide them with certain information about how we have handled their personal information, including the:
  • categories of personal information collected
  • categories of sources from which personal information was collected
  • business and/or commercial purposes for collecting, selling, or sharing their personal information
  • categories of third parties with whom we have disclosed their personal information
  • categories of personal information that we have disclosed or shared with a third party for a business purpose, and
  • categories of third parties to whom the residents’ personal information has been sold and the specific categories of personal information sold to each category of third party.
• Right to Correction: To correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing of your personal information.
• Right of Portability: To obtain a copy of the personal information that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit your personal information to another controller or business where the processing is carried out by automated means.
• Right to Limit the Use of Sensitive Personal Information: We do not collect or process sensitive personal information for the purpose of inferring characteristics about you or for any business uses other than those permitted by applicable law.

Requests to Opt Out of Sales and Sharing

Residents of British Columbia may submit a request to opt out of sales and sharing by:

• Submitting a request through our webform AND
• Accessing our cookie preference manager and opting out of the “Share or Sale of Personal Information.”
• Turning on “Global Privacy Control” signals through your browser, which our website shall process as a request to opt out of sales and sharing for the relevant browser and device.

Submitting Requests

Requests to exercise privacy rights may be submitted on our Your Privacy Choices webform or by clicking the “Your Privacy Choices” button on the bottom of www.Canbox.xyz/terms-conditions/. Additionally, individuals may contact Customer Care at +1 778-801-5013. We will respond to verifiable requests received from British Columbia residents as required by law.

Verification of Requests

In order to process requests to know, delete, or correct, we require First Name, Last Name, Zip Code, Email, and/or Phone Number, and we may ask for additional information such as recent services or authenticated interactions with us depending on the nature of the request and the need to prevent fraud and protect security. The information provided in the request will be compared to the data Canbox maintains for that customer. If the information does not match, we will be unable to process the request.

Authorized Agent Requests

An authorized agent is a person or business who has authorization to request to know what personal information we have about you, to delete the personal information we have about you, to correct the personal information we have about you, or to opt-out of the sale/sharing of personal information on behalf of a British Columbia resident. Authorized agents use the same links described above to submit requests.

If you are submitting a request on behalf of another person, we require an authorization, and/or other documentation demonstrating your authority to submit this request. This can be a letter or other documentation signed by the British Columbia resident authorizing you to submit this request. Canbox reserves the right to contact the consumer directly to verify their identity and ensure that they have elected an authorized agent.

Right to Non-Discrimination

Canbox will not discriminate against British Columbia residents for exercising their rights under applicable privacy laws.

Contact for Privacy Questions

For questions or concerns about the practices described in this Privacy Policy, please contact the Canbox Customer Care Center at +1 778-801-5013.

Privacy Requests

You may exercise your consumer privacy rights, subject to certain exceptions, as follows:

• Right to Know/Access: To confirm whether or not we are processing your Personal Data and to access it.
• Right to Correction: To correct inaccuracies in your Personal Data, taking into account the nature of the Personal Data and the purposes of the processing of your Personal Data.
• Right to Deletion: To delete Personal Data provided by, obtained about, or concerning you.
• Right of Portability: To obtain a copy of the Personal Data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit your Personal Data to another controller or business where the processing does not disclose trade secrets.
• Right to Opt-Out of Targeted Advertising: To opt-out of targeted advertising:
  • Submit a request through our webform.
  • Access our cookie preference manager and select your choice.
  • Turn on “Global Privacy Control” signals through each browser on each device, which our website shall process as a request to opt out for the relevant browser and device.

  To learn more about interest-based advertising (often referred to as online behavioral advertising or targeted advertising) and how to manage your preferences for interest-based ads for participating companies using industry settings, please visit the following third-party websites:

  • To opt out of receiving interest-based advertisements from members of the Digital Advertising Alliance (DAA), please visit: www.aboutads.info/choices and www.youradchoices.com/appchoices.

  Please note that these opt-out mechanisms are browser and device specific. If you wish to opt-out of interest-based advertising across all browsers and devices, you need to make your choices in each browser and device you use. Please consult your device’s user guide or visit the Google Play Support Center or the Apple Support Center for more information on managing interest-based advertisements in a mobile environment. Please be aware that if you opt out of receiving interest-based advertising, you will still be served with advertisements, but they will no longer be targeted to your interests.

• Right to Opt-Out of Sale: Under Canadian privacy laws, residents may submit a request to opt out of sales by:
  • Submitting a request through our webform.
  • Accessing our cookie preference manager and selecting your choice.
  • Turning on “Global Privacy Control” signals through your browser, which our website shall process as a request to opt out of advertising for the relevant browser and device.

  Under Canadian privacy laws, the “sale” of personal information is broadly defined and encompasses an exchange for other valuable consideration. However, we do not “sell” any consumer data in the traditional sense for monetary compensation.

• Right to Opt-Out of Significant Profiling: To opt out of the processing of your Personal Data by us for decisions that produce legal or similarly significant effects concerning you. We do not use your Personal Data for these reasons outside of the employment context.
• Right to Appeal: If we decline or are unable to take action regarding your request, we will notify you providing our reasons and will provide instructions for how you can appeal the decision. If the appeal is denied, we will provide a way for you to contact the Office of the Privacy Commissioner of Canada to submit a complaint if you have concerns about the results of the appeal.
• Deidentified Data: In the event we share deidentified data about individuals with third parties and have agreed not to reidentify such deidentified data, we commit to maintaining and using deidentified data without attempting to reidentify a consumer except as permitted by law.

How Will I Be Informed About Changes Regarding This Privacy Policy?

We may change this Privacy Policy from time to time without prior notice. Revised versions of this Privacy Policy will be posted on this page, together with an updated effective date. You should check this page periodically to see if any recent changes to this Privacy Policy have occurred. In some cases, we may post a notice of the revision on the Services and/or send an email or other communication notifying users of the changes. If you have any questions regarding this Privacy Policy, please contact our Customer Care Department by phone at +1 778-801-5013.